In situations of protracted humanitarian crisis, local residents and diaspora groups are key humanitarian actors. They are often the first to assist in emergencies, and they remain engaged throughout the complex crises that may follow.

Little is known about how accountability is understood and practiced by (local and transnational) citizens in comparison to professional humanitarians. While the professional sector relies heavily on technical-financial systems, the civic humanitarians often depend on trust-based social networks and social media to provide accountability.

How is accountability defined and practiced locally at the meeting point between civic and professional humanitarianism in protracted crises?